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What are bone conduction headphones?
keyboard_arrow_downBone conduction headphones transmit sound through vibrations on your cheekbones instead of sending audio directly into your ears.
This keeps your ears open, allowing you to stay aware of your surroundings while listening to music, podcasts or calls.
Is the sound quality good with bone conduction?
keyboard_arrow_downYes. Bone conduction delivers clear and balanced sound, especially for voice, podcasts and music during movement.
While it feels different from traditional in-ear headphones, it’s designed to prioritize comfort, safety and situational awareness.
Can I use SORANA Flow for swimming?
keyboard_arrow_downYes. SORANA Flow is IP68 waterproof, making it suitable for swimming, rain and intense sweat.
Does Bluetooth work underwater?
keyboard_arrow_downNo. Bluetooth signals do not transmit underwater.
That’s why SORANA Flow includes 16GB of internal MP3 storage, allowing you to listen to music without your phone while swimming.
How do I add music to SORANA Flow?
keyboard_arrow_downYou can transfer MP3 files directly to the headphones using the included magnetic USB charging cable, just like a USB drive.
Can bone conduction headphones be used as a headset for communication?
keyboard_arrow_downYes, SORANA Flow supports hands-free calls via Bluetooth using the built-in microphone.
How do I control music and calls?
keyboard_arrow_downSORANA Flow uses physical buttons to control volume, tracks, calls and modes, making it easy to use during workouts.
Is bone conduction safe?
keyboard_arrow_downYes. Bone conduction doesn’t block the ear canal. Your eardrums aren’t directly stimulated by sound waves the way they are with traditional headphones. Staying aware of surroundings is especially valuable when running or cycling.
Will I feel the vibrations when listening?
keyboard_arrow_downBone conduction works by sending vibrations through your cheekbones. You may feel light sensations at first, but most users adapt quickly and focus more on the sound than the feeling.
Is SORANA Flow comfortable for long sessions?
keyboard_arrow_downYes. SORANA Flow weighs 38g and does not go inside your ears, eliminating pressure and ear fatigue. It’s designed to be worn comfortably for long workouts and daily use. The memory titanium alloy frame provides a stable and secure fit during movement, including running, swimming and training.
Can I wear it with glasses or a helmet?
keyboard_arrow_downYes. The open-ear design is compatible with glasses, helmets and swim goggles.
How long does the battery last?
keyboard_arrow_downSORANA Flow can last between 5 and 10 hours depending on usage, whether you’re using Bluetooth streaming or the internal MP3 player.
Can I listen to music without my phone?
keyboard_arrow_downYes, load MP3 files directly onto the built-in storage like a USB drive and listen without your phone.
When will my order ship?
keyboard_arrow_downWe ship next business day (M–F), via Postes Canada, Purolator, Fed Ex or ICS Courier. Estimated delivery: 2–5 business days.
What is your return policy?
keyboard_arrow_downSORANA Flow comes with a 30-day trial and free returns. If it doesn’t fit your routine, you can return it for a full refund.
Our team is here to answer you from Monday to Friday from 9:00 am to 6:00 pm.
How do I contact support?
keyboard_arrow_downYou can reach our support team at info@sorana.ca (Mon–Fri, 9 AM–6 PM ET). We aim to respond within 48 hours.
Is there a warranty?
keyboard_arrow_downYes. SORANA Flow is covered by a 1-year warranty against manufacturing defects.