Refund policy

At SORANA, we offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your SORANA Flow headphones must be:

• In the same condition as received, with limited use

• Returned in their original packaging, including all accessories

We reserve the right to refuse returns if the product shows signs of extensive use, damage, or misuse.

How to start a return 

To initiate a return, please contact us at info@sorana.ca with your order number and reason for return.

If your return is accepted, we will provide:

• A return shipping label

• Instructions on how and where to send your package

Please ensure the product is shipped back before the 30-day return window closes.

Items sent back without first requesting a return will not be accepted. 

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Your refund will be issued to the original payment method

• Refunds are processed within 10 business days after inspection

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@sorana.ca.

Questions?

If you have any questions regarding returns or refunds, feel free to contact us at info@sorana.ca.